Please ensure Javascript is enabled for purposes of website accessibility

Shipping/FAQ

FAQs

Q: How long will it take to deliver my order?

A: Most rings are in production for 20-25 days and shipping takes approximately 3 days

 

Q: How do I contact you for a custom order?

A: Please email us at info@balacia.com and include the following:

  • Inspiration photos showing different angles of the ring you'd like
  • Stone size (how many carats?)
  • Gold color and carats (Example: 10k Rose Gold)
  • Budget (Incase what you'd like is over budget, we can adjust the carats to fit your needs)
  • Timeframe (When do you need the ring?)
  • Would you like engraving? 

 

Q: Is there a warranty?

A: Yes, all rings have a lifetime warranty. If a stone falls out, we will replace it for you. The lifetime warranty is non-transferable and you must have the original email receipt

 

Q: What if I don't like the ring?

A: We always send a 3D photo for you to confirm your order before we go into production so you will love your ring

 

Q: How much is engraving?

A: Free!

 

Q: What is the returns/exchanges policy?

A: Every ring is made custom so we do not accept returns or exchanges

 

Q: Will my ring appraise at value?

A: Most of the time they appraise for a higher value

 

Q: Will my ring hold it's value?

A: All of our metals are solid gold (unless otherwise requested) so it will not depreciate as much as a silver ring

 

Q: What are the rings made out of?

A: Our most popular stones are moissanite but we have many stone options. Please view the chart below for moissanite details

Moissanite vs Diamond chart

You have successfully subscribed!
This email has been registered