Shipping/FAQ

FAQs

Q: How long will it take to deliver my order?

A: Most rings are in production for 20-25 days and shipping takes approximately 3 days

Q: How do I contact you for a custom order?

A: Please email us at info@balacia.com and include the following:

• Inspiration photos showing different angles of the ring you'd like
• Stone size (how many carats?)
• Gold color and carats (Example: 10k Rose Gold)
• Budget (Incase what you'd like is over budget, we can adjust the carats to fit your needs)
• Timeframe (When do you need the ring?)
• Would you like engraving? 

Q: Is there a warranty?

A: Yes, all rings have a lifetime warranty. If a stone falls out, we will replace it for you. The lifetime warranty is non-transferable and you must have the original email receipt

Q: What if I don't like the ring?

A: We always send a 3D photo for you to confirm your order before we go into production so you will love your ring

Q: How much is engraving?

A: Free!

Q: What is the returns/exchanges policy?

A: Every ring is made custom so we do not accept returns or exchanges

Q: Will my ring appraise at value?

A: Most of the time they appraise for a higher value

Q: Will my ring hold it's value?

A: All of our metals are solid gold (unless otherwise requested) so it will not depreciate as much as a silver ring

Q: What are the rings made out of?

A: Our most popular stones are moissanite but we have many stone options. Please view the chart below for moissanite details