Refunds Policy

Last updated: October 21, 2026

Returns
Return eligibility depends on whether your item is custom-made or a stocked item.

Custom items: Custom and made-to-order pieces are made specifically for you and cannot be returned, except as described under “Damages and issues” below.

Stocked items: Stocked (ready-to-ship) items can be returned if you notify us within 7 business days of delivery. A restocking fee of up to $50 may apply.

Returned items must be in the same condition they were received: unworn, unused, with tags (if applicable), and in their original packaging. We may reduce your refund if the item has been worn, damaged, or handled more than necessary.

International Orders
We do not accept returns on international orders.

How to Start a Return
All returns must be approved before you send anything back. To start a return, email us at info@balacia.com within 7 business days of delivery with your order number and the item you would like to return.

If your return is approved, we will email you a return shipping label. Returns are only accepted at our designated return address using the label we provide.

We do not accept returns that are dropped off in person or shipped to us without prior approval. Items sent back without approval will not be refunded.

You are responsible for return shipping costs, and the cost of the return label may be deducted from your refund.

Damages and Issues
Please inspect your order as soon as you receive it and contact us within 7 business days of delivery if an item arrives damaged or defective, or if you received the wrong item. Please include photos of the issue. If we confirm the problem, we will repair or remake your piece at no cost to you, or send the correct item, and we will provide a prepaid shipping label. This applies to both custom and stocked items.

Exceptions and Non-Returnable Items
Custom and made-to-order items are not eligible for return. Some other items may also be non-returnable, as stated on the product listing or website at the time of purchase. Contact us if you have questions about whether a specific item can be returned.

Exchanges
Exchanges are available for eligible stocked items. Contact us within 7 business days of delivery to ask about an exchange before sending anything back.

Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, less any applicable restocking fee or return label cost. Refunds typically take 3–5 business days to process, depending on your bank or payment provider.

If you do not see your refund within a reasonable period of time after it was approved, contact us.

Contact
To start a return, ask about an exchange, or report damaged items, please contact us at info@balacia.com.