FAQs
About Balacia
What is Balacia?
Balacia is a Dallas-based fine jewelry house specializing in custom engagement rings and bespoke heirloom pieces. Founded in 2017, we pair expert craftsmanship with a personal concierge experience. We guide you through every detail, so you don't need to be a diamond expert to create something extraordinary. Our pieces have been worn by celebrities, featured in Vogue, Glamour and GQ, and showcased at the Golden Globes and Grammys DPA gifting lounges. See our press.
Has Balacia been featured in the press?
Yes. Balacia has been featured in Vogue, Glamour, GQ and many other publications, and our jewelry has been showcased at celebrity events including the Golden Globes DPA Lounge and the Grammys DPA Lounge. Explore our features on our Press page.
Have celebrities worn Balacia jewelry?
Yes. Balacia jewelry has been worn by celebrities and gifted at exclusive celebrity events, including the Golden Globes and Grammys DPA gifting lounges. See our celebrity moments and press features on our Press page.
Is Balacia a legitimate jeweler?
Yes. Balacia LLC has designed and handcrafted fine jewelry in Dallas, Texas since 2017. Every shipment is fully insured, our graded diamonds come with independent lab reports, and our clients' experiences are documented across Google, Trustpilot and more. Balacia has also been featured in Vogue, Glamour and GQ. Read our reviews or see our press.
Where is Balacia located?
We are based in Dallas, Texas, and serve clients nationwide and internationally. Local clients can visit our Dallas office by appointment only. Contact us to schedule a time.
Where can I read reviews?
Balacia is highly rated by clients across Google, Trustpilot, Facebook and more. Read their stories on our Reviews page.
Where can I see more of your work?
Follow us on Instagram at @balacia for new designs, custom creations and bridal inspiration, and explore our Video Gallery.
Custom Design
Do you make custom jewelry?
Custom design is our specialty. From one-of-a-kind engagement rings to milestone pieces, we create jewelry around your vision, with your choice of metal, diamond and setting. We also offer rare diamond shapes such as the Dutch marquise and moval, and custom cuts on request.
How does the custom process work?
Your custom piece comes to life in three steps. First, a consultation: share your inspiration and budget, and we'll recommend the right stone and design. Next, we create a 3D CAD rendering of your piece for your approval, with two revisions included. Finally, once you approve the design, your piece is handcrafted especially for you. Ready to begin? Contact us to schedule your consultation.
Can I see my design before it's made?
Yes. Every custom piece begins with a CAD rendering for your approval, with two revisions included. Additional revisions are $50–$75 each.
How far in advance should I order a custom engagement ring?
We recommend starting six to eight weeks before your proposal. That allows time to choose your diamond, perfect your design and complete production, which typically takes 2–4 weeks. Planning a holiday or Valentine's Day proposal? Start early, as these are our busiest seasons. If your date is sooner, ask about our in-stock engagement rings.
Can I engrave or personalize my piece?
Many of our pieces can be engraved or personalized. If you don't see an engraving option on the product page, contact us and we'll let you know what's possible for that design.
Do you make men's wedding bands?
Yes. We mostly use solid gold, platinum, and tungsten for men's wedding rings.
Choosing a Ring
What is the most popular engagement ring shape?
Oval is currently one of the most searched and requested engagement ring shapes, loved for its elongated silhouette and finger coverage. Round remains the timeless classic, while marquise and elongated shapes are rising. For something truly rare, consider our Dutch marquise or moval. Explore every shape on our Engagement Ring Shapes Inspiration page, Pinterest, and other social media links.
What is a Dutch marquise or moval diamond?
Both are rare, distinctive shapes that few jewelers offer. A Dutch marquise is a modern take on the classic marquise, with straighter sides and an architectural, geometric outline. A moval blends the marquise and the oval, pairing an oval's soft curves with gently tapered ends. Both create an elegant, elongated look on the hand.
How much should I spend on an engagement ring?
There is no rule. The old "three months' salary" guideline was a marketing slogan, not a standard. The right budget is the one you're comfortable with. Share your budget during your consultation and we'll show you how to get the most beauty from it, whether that means a lab-grown diamond, a different shape or a custom setting. Flexible financing is also available.
How do I find out her ring size without asking?
Borrow a ring she wears on her ring finger and bring it to a jeweler to be measured, or quietly ask a close friend or family member. If you're unsure, contact us before ordering and we'll help you choose the best approach. Most rings can be resized after the proposal, though some designs, such as full eternity bands, cannot.
Should I choose 14k gold, 18k gold or platinum?
14k gold is durable and ideal for everyday wear. 18k gold has a richer color and a higher gold content. Platinum is naturally white, dense and hypoallergenic, making it a premium choice for engagement rings. White gold is plated with rhodium for its bright white finish and benefits from re-plating every year or two. We're happy to help you choose the right metal for your lifestyle. Balacia prioritizes durability and defaults to 14k gold.
Diamonds & Materials
Do you offer natural and lab-grown diamonds?
Yes. We work with both, and we always state clearly whether a stone is natural or lab-grown. Tell us what you're looking for and we'll source the right stone for you, without bias.
Are lab-grown diamonds real diamonds?
Yes. Lab-grown diamonds are authentic diamonds, with the same chemical makeup, hardness and brilliance as natural diamonds. The difference is their origin: they are grown in a controlled environment rather than formed in the earth. They are graded by the same independent labs, such as IGI and GIA.
What is the difference between lab-grown and natural diamonds?
Both look identical to the naked eye. Natural diamonds are rare and formed over billions of years, which gives them a higher price and stronger long-term value. Lab-grown diamonds offer a larger or higher-quality stone for the same budget. Many of our clients choose lab-grown for size and value, while others choose natural for rarity and tradition. We'll gladly show you both side by side.
Will a lab-grown diamond pass a diamond tester?
Yes. Lab-grown diamonds pass standard diamond testers because they are diamonds. Only advanced gemological equipment can identify their origin, which is why every graded lab-grown diamond is laser-inscribed and documented on its grading report.
What metals do you use?
We typically craft in 14k and 18k gold, platinum and sterling silver. Exact materials are listed on each product page and on your invoice.
Is your jewelry solid gold?
Most of our gold jewelry is solid gold. If a piece is gold vermeil or plated, it is clearly stated in its description.
Are your diamonds certified?
Nearly all of our diamonds large enough to be graded come with a report from an independent lab such as IGI or GIA. Every graded diamond is laser-inscribed with its report number, which a jeweler can view under a loupe and match to the report.
Where do your diamonds and gemstones come from?
We work only with trusted suppliers who meet our standards for quality and responsible sourcing.
Orders & Shipping
How long will my order take?
In-stock pieces ship the same or next business day. Semi-custom pieces, such as solitaire pendants, typically ship within 3–7 business days. Custom pieces typically take 2–4 weeks, and intricate designs can take up to 8 weeks. Planning a proposal or special occasion? Tell us your date and we'll do our best to meet it.
I need a ring quickly. Can you help?
Yes. We keep select engagement rings in stock for last-minute proposals, along with lab diamond and birthstone pieces that make beautiful gifts. In-stock pieces ship the same or next business day.
Can I pick up my order in Dallas?
Yes. In-stock and finished orders can be picked up at our Dallas office by appointment only. Contact us to schedule a time.
Is my order insured?
Every shipment is fully insured in transit. A signature is required for most orders over $300.
Why do you ask me to verify my identity?
To protect you from fraud, we may ask you to verify your identity and payment before your order ships, especially on higher-value pieces. This may include a photo ID or a signed authorization form. It's a quick step that keeps your purchase secure.
Do you ship internationally?
Yes. Rates are calculated at checkout. International clients are responsible for customs duties and import taxes, and international orders are not eligible for returns.
Can I cancel my order?
Orders can be cancelled within 12 hours of purchase. After that, cancellations are at our discretion, and a $150 fee may apply if work has already begun on your piece.
Returns, Upgrades & Warranty
Can I return or exchange my jewelry?
In-stock pieces can be returned or exchanged if you contact us within 7 business days of delivery. The piece must be unworn and in its original packaging. A restocking fee of up to $50 may apply. Once your return is approved, we'll email you a return label, and its cost may be deducted from your refund. Custom, made-to-order, resized and engraved pieces are final sale, since they're created especially for you. If you ever wish to part with a final sale piece, we're happy to list it for resale on your behalf. Read our full Terms of Sale.
Can I upgrade my diamond later?
Yes. Through our Diamond Upgrade Program, graded center diamonds purchased from Balacia can be traded in toward a new diamond worth at least twice the original price. Natural diamonds receive 100% of their original price as credit. Lab-grown diamonds receive 100% within the first year and 50% after that. Your setting can be kept and reset with your new stone. Learn more and contact us to begin your upgrade.
Do you offer ring resizing?
Most rings can be resized, though some designs, such as full eternity bands, cannot. If you're unsure of your size, contact us before ordering and we'll help you find the right fit.
Do you offer a warranty?
Every piece includes our manufacturing warranty. If your piece arrives damaged or defective, contact us and we'll repair or remake it at no cost. Our warranty doesn't cover loss, "wear and tear", or theft, so we recommend insuring your jewelry with a provider such as Jewelers Mutual, using your appraisal.
How should I care for my jewelry?
Remove your pieces before swimming, showering or exercising, and keep them away from lotions, perfumes and household chemicals. Store each piece separately in a soft pouch or box, and clean gently with a soft cloth or a professional jewelry cleaner. Have a jeweler check the prongs and deep clean your piece every 6–12 months to keep it secure and brilliant. Sterling silver naturally tarnishes over time and can be polished back to its shine.
Payment, Rewards & Gifts
Do you offer financing?
Yes. Pay over time with Affirm, Afterpay or Acima, all available at checkout. For custom pieces, we can also arrange a deposit or an in-house payment plan of up to 12 months.
Do you have a rewards program?
Yes. Join our rewards program to earn 100 points when you sign up, 1 point for every dollar you spend, and 50 points each for following us on Instagram and liking our Facebook page. Visit our rewards page to join and see current rewards.
Do you sell gift cards?
Yes. A Balacia Jewelry Gift Card lets someone you love choose their own piece.
Can I rent rings for a styled shoot?
Yes. Photographers, planners and designers can apply to rent Balacia sample-rings for styled shoots.
Do you collaborate with influencers and brands?
Yes. Explore our Collaborations page.
Contact
How do I reach you?
Email info@balacia.com, call or text 469-722-3062, or use our contact form. We respond within 1–2 business days.
Still have questions?
We'd love to help. Buying fine jewelry should feel exciting, confident and personal, and we're here for every step.