Terms of Sale

Terms of Sale

Last Updated: October 26, 2026

1. Acceptance of Terms

1.1 Overview. These Terms of Sale ("Terms") govern your use of Balacia's websites, including www.balacia.com and all of its pages and subdomains (the "Site"), and any products or services Balacia provides through the Site, by phone, by email, through social media, or in person (together, the "Services"). "Balacia," "we," "us," and "our" mean Balacia LLC, a Texas limited liability company based in Dallas County, Texas. "You" means anyone who visits the Site (a "Visitor") or places an order (a "Customer").

BY ACCESSING THE SITE OR USING THE SERVICES, YOU AGREE TO THESE TERMS, OUR PRIVACY POLICY, AND ANY OTHER POLICIES WE POST ON THE SITE. IF YOU DO NOT AGREE, PLEASE DO NOT USE THE SITE OR SERVICES.

1.2 Changes to These Terms. We may update these Terms at any time by posting a new version on the Site and changing the "Last Updated" date above. Changes apply to orders placed after the update is posted. Your continued use of the Site after a change means you accept the updated Terms, so please check this page periodically.

1.3 Your Order Is a Contract. Each order you place forms a separate agreement between you and Balacia, governed by the version of these Terms in effect when you placed it.

2. About Balacia and Using Our Services

2.1 What We Do. Balacia designs and makes fine and custom jewelry. You can order from the Site, or contact us through social media, phone, or email and we will send you an invoice. Payments are made by credit card or through a third-party payment provider.

2.2 Eligibility. You must be at least 18 years old to place an order. By ordering, you confirm that you are 18 or older and legally able to enter into a contract.

2.3 Your Account. You may order with a registered account or as a guest. You are responsible for keeping your login details secure and for all activity under your account. Tell us right away at info@balacia.com if you believe your account has been used without permission.

2.4 Rules of Use. When using our Services, you agree not to:

  • Create or manage more than one Balacia account without our written permission
  • Create a fake account or an account on behalf of someone else
  • Use a false or unverifiable identity, or refuse to verify your identity after a purchase
  • Use a credit card, payment account, address, or phone number you are not authorized to use
  • Open a chargeback or payment dispute without first contacting our customer service team
  • Copy, scrape, or interfere with the Site or its security, or use it for any unlawful purpose

We may refuse service, cancel orders, or close accounts that break these rules.

3. Orders, Pricing, and Payment

3.1 Pricing and Availability. Prices, products, custom packages, and services may change at any time without notice. Price changes do not affect orders already paid for. If a product is listed at an incorrect price because of an error, we may cancel the order and refund any payment made.

3.2 Payment. Your payment method is charged when you place your order or pay your invoice. Prices do not include applicable sales tax, shipping, or (for international orders) customs duties and import fees, which are shown at checkout or on your invoice.

3.3 Order Verification. Before we ship, we may ask you to verify your identity and payment. This may include a photo of a valid government ID, a passport, or a signed credit card authorization form. We choose the verification method, and we may hold or cancel an order until verification is complete.

3.4 Cancellations. You may cancel an order within 12 hours of purchase. After 12 hours, cancellation is at Balacia's sole discretion and we may refuse it. If our design team has already started work on your piece, a $150 cancellation fee may apply.

3.5 Deposits, Payment Plans, and Non-Payment. If we agree to a deposit or payment plan (up to 12 months), the remaining balance must be paid before your piece ships. If a balance goes unpaid, or a payment is reversed through a chargeback:

  • We may charge the card on file for the outstanding amount
  • After 90 days from the original payment or deposit date, we may sell the piece
  • Deposits are not refunded, but may be applied as store credit once the piece is resold

4. Custom Orders, Sizing, and Product Details

4.1 Sizing. Please confirm your ring size before ordering; we're happy to help if you're unsure. Not all rings can be resized, and some must be remade if the wrong size is ordered. Resizing or remake fees apply.

4.2 Custom Designs and CAD Revisions. Your custom order includes 2 CAD (design) revisions. Each additional revision costs $50–$75. Once you approve the final design, production begins and the design can no longer be changed without additional fees.

4.3 Production Time. In-stock items, including select engagement rings, lab diamond jewelry, and birthstone pieces, ship the same or next business day. Custom production usually takes 2–4 weeks. Complex custom pieces can take up to 8 weeks. These are estimates, not guarantees, and we will let you know if your piece will take longer.

4.4 Product Details and Natural Variation. We describe our jewelry as accurately as we can, but please note:

  • Carat weights shown on the Site are estimates. Total carat weight varies with ring size and setting.
  • Some specialty and custom-cut stones (such as Dutch marquise and moval shapes) are cut to order, so final dimensions and carat weight may differ slightly from estimates.
  • Metal weight may vary slightly from listed or quoted figures, especially on handmade pieces.
  • Sterling silver naturally tarnishes over time. Tarnish is not a defect and can be cleaned.
  • Colors in photos depend on lighting and your screen, and may look slightly different in person.
  • Most of our pieces are handmade, so small variations in finish and stone placement are normal and are not defects.
  • We will always state whether a stone is natural or lab-grown.

4.5 Use of Our Designs. By submitting sketches, photos, or design ideas for a custom order, you confirm you have the right to share them. Balacia may photograph, list on our website, display, and sell any piece we make, including custom designs made for you, without payment to you, unless we agree otherwise in writing before your order is placed. We will not publish your name or personal details without your permission.

5. Shipping and Delivery

5.1 Your Address. You are responsible for giving us a complete and accurate shipping address and contact details. Balacia is not responsible for orders lost or delayed because of an incorrect address you provided.

5.2 Insurance and Signature. All shipments are insured while in transit. If an insured shipment is lost or stolen in transit, we will remake and resend your order. A signature is required for most items over $300. If no one is available to sign after multiple delivery attempts, the carrier may return the package to us; we are not responsible for returned packages and do not refund them. You can pay for a new shipping label to have it reshipped, or choose FedEx pickup instead.

5.3 Delivery Estimates. Shipping and delivery dates are estimates only. Custom and engraved pieces may take longer, and we will notify you of any extended timeline.

5.4 Missing or Misdelivered Packages. If a package is marked delivered but you did not receive it, contact us at info@balacia.com within 48 hours and open a claim with the shipping carrier; we will help you with the claim. If you are concerned about delivery at your address, tell us before your order ships and we can arrange for you to pick it up at a FedEx location.

5.5 Local Pickup. In-stock and finished orders can be picked up at our Dallas office by appointment only. Contact us to schedule a time. We may ask you to show ID that matches the order before releasing it.

5.6 International Orders. Customers outside the United States are responsible for all customs duties, taxes, and import fees. International orders are not eligible for returns.

6. Returns, Refunds, and Exchanges

6.1 Custom and Engraved Pieces. All custom, made-to-order, resized, and engraved jewelry is final sale. These pieces cannot be returned, refunded, or exchanged, except as described in Section 6.5.

6.2 Stocked (Ready-to-Ship) Items. Stocked items may be returned only if you notify us at info@balacia.com within 7 business days of delivery. Items must be unworn and in their original condition and packaging. A restocking fee of up to $50 may apply, and we may reduce your refund if the item has been worn, damaged, or handled more than necessary. Exchanges are available for eligible stocked items; contact us within 7 business days of delivery before sending anything back.

6.3 How to Return. All returns must be approved before you send anything back. Email us with your order number and the item you would like to return. If your return is approved, we will email you a return shipping label. We only accept returns sent to our designated return address with that label, and we do not accept drop-offs or unapproved shipments. You are responsible for return shipping costs, and the label cost may be deducted from your refund.

6.4 Refunds. Once we receive and inspect your return, we will let you know whether your refund is approved. Approved refunds are issued to your original payment method, less any restocking fee or return label cost. Refunds typically take 3–5 business days to appear, depending on your bank.

6.5 Damaged, Defective, or Wrong Items. Please inspect your order when it arrives. Contact us within 7 business days of delivery if an item arrives damaged or defective, or if you received the wrong item, and include photos. If we confirm the problem, we will repair or remake your piece at no cost to you, or send the correct item, and provide a prepaid shipping label. This applies to both custom and stocked items. Damaged items are repaired or remade, not refunded.

6.6 Refused or Unapproved Returns. If you refuse delivery or send an item back without approval, Balacia is not responsible for it. To have it shipped back to you, you must pay for a new shipping label within 90 days of the original purchase or deposit date.

6.7 International Orders. We do not accept returns on international orders.

7. Warranty, Certificates, and Appraisals

7.1 Lifetime Warranty. Each piece includes a lifetime warranty covering one (1) repair of prongs or one (1) replacement of a stone 3mm or smaller. The warranty applies to the original purchaser and does not cover loss, theft, or damage from accidents, misuse, repairs by anyone other than Balacia, or normal wear such as silver tarnish. Our warranty is not insurance; we encourage you to insure your jewelry through a third-party insurer.

7.2 Stone Certificates. Stone certificates (such as IGI or GIA) are issued by independent third-party labs. Balacia is not responsible for their grading, and does not replace lost certificates.

7.3 Appraisals. Appraisals are issued through a third-party appraisal platform. Balacia is not responsible for appraisal values or for any claims based on them.

7.4 Third-Party Links. The Site may link to websites run by others. We don't control those sites and aren't responsible for their content, and a link does not mean we endorse or partner with them. You visit them at your own risk.

8. Reviews, Content, and Privacy

8.1 Reviews. We welcome honest reviews of your jewelry and experience, including design, quality, service, and price. Reviews must be truthful, based on your own experience, and free of profanity, harassment, or personal information about others. We may remove reviews that break these rules, but we do not remove reviews simply because they are negative.

8.2 Photos and Content You Share. If you share photos, videos, or reviews with us or tag Balacia on social media, you allow Balacia to use them on the Site and in marketing, royalty-free. We will ask before using your name or face in paid advertising.

8.3 Our Intellectual Property. All Site content, including text, designs, graphics, photos, logos, and trademarks, belongs to Balacia or its licensors and is protected by copyright, trademark, and other laws. You may not copy, reproduce, sell, modify, distribute, or post any Site content elsewhere without our written permission.

8.4 Communications. By placing an order or giving us your contact details, you agree to receive emails, texts, and calls about your order. You'll receive marketing messages only if you opt in, and you can unsubscribe at any time. Message and data rates may apply to texts.

8.5 Privacy. Our Privacy Policy explains how we collect, use, and protect your personal information.

9. Disclaimers and Limitation of Liability

9.1 Site Availability. We work to keep the Site running at all times, but we don't guarantee it will be uninterrupted or error-free, including during power or server outages, scheduled maintenance, or events beyond our control.

9.2 Disclaimer of Warranties. EXCEPT FOR THE LIFETIME WARRANTY IN SECTION 7.1, THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT ALLOWED BY LAW, BALACIA DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THE QUALITY, SAFETY, OR LEGALITY OF THIRD-PARTY PRODUCTS OR SERVICES.

9.3 Limitation of Liability. TO THE FULLEST EXTENT ALLOWED BY LAW, BALACIA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSSES CAUSED BY EVENTS BEYOND OUR REASONABLE CONTROL OR BY THIRD-PARTY SERVICE PROVIDERS SUCH AS SHIPPING CARRIERS. BALACIA'S TOTAL LIABILITY FOR ANY CLAIM RELATED TO AN ORDER WILL NOT EXCEED THE AMOUNT YOU PAID FOR THAT ORDER. THESE LIMITS DO NOT APPLY WHERE THE LAW DOES NOT ALLOW THEM.

9.4 Indemnification. You agree to defend, indemnify, and hold harmless Balacia and its owners, officers, employees, and agents from any claims, losses, and reasonable legal fees arising from your breach of these Terms, your misuse of the Site, or content you submit.

10. Disputes, Governing Law, and General Terms

10.1 Contact Us First. If you have a concern, email info@balacia.com with a detailed description. Most issues can be resolved quickly this way, so please contact us before starting any formal claim or chargeback.

10.2 Arbitration. Any dispute that can't be resolved informally will be settled by binding arbitration before a single arbitrator under the Consumer Arbitration Rules of the American Arbitration Association, held in Texas. Judgment on the award may be entered in any court with jurisdiction. Either party may instead bring an individual claim in small claims court, or seek an injunction in court to protect intellectual property (Section 8.3).

10.3 Governing Law and Venue. These Terms are governed by the laws of the State of Texas. Any court action allowed under these Terms will be brought in Dallas County, Texas.

10.4 Events Beyond Our Control. We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, carrier delays, supplier shortages, strikes, riots, or government action.

10.5 General. These Terms and our Privacy Policy are the entire agreement between you and Balacia about the Services. If any part of these Terms is found unenforceable, the rest stays in effect. Our failure to enforce any part is not a waiver. You may not transfer your rights under these Terms; we may transfer ours to a successor business.

10.6 Questions or Concerns? Email info@balacia.com or call 469-722-3062. You can also write to us at Balacia LLC, 2001 Ross Avenue, Suite 700-200, Dallas, TX 75201. We will do our best to reply within 2 business days.